Terms & conditions
Terms of Service
Last updated: 1st July 2025
These Terms of Service (“Terms”) are a legal agreement between you (“you” or “User”) and Flow States Collective / E.N. Maidment & T. J. Venables (“Flow States Collective,” “we,” “us,” or “our”) regarding your access to and use of all services provided through our website www.flowstatescollective.com, including coaching programs, memberships, live and pre-recorded classes, digital downloads, automation tools, and any software products, mobile applications, or platforms we may make available (collectively, the “Service”).
By using any part of the Service, you agree to be bound by these Terms. If you do not agree, you may not use our Service.
1. Eligibility and Account Responsibility
To use the Service, you must:
Be at least the age of majority in your jurisdiction, or have parental consent.
Provide accurate and complete registration details.
Keep your login credentials secure and confidential.
You are responsible for any activity under your account. If you suspect unauthorised access, email us immediately at [email protected].
2. Our Services
Flow States Collective provides access to:
Online classes and coaching (live and pre-recorded)
Digital courses and resources
Automation and business tools (e.g., Flow OS)
Subscriptions and memberships
Your use of these Services is subject to availability and may be withdrawn, modified, or updated at any time at our sole discretion.
3. Payment, Subscriptions, and Reinstatement
All payments must be made in full and through approved payment methods. Subscriptions auto-renew monthly unless cancelled via your account dashboard before the next billing cycle.
Failed Payments & Reinstatement Fee
If a payment fails, we will attempt to retry your payment method during a grace period (typically 3–7 days). If your payment remains unsuccessful, your subscription will be cancelled.
To reinstate a cancelled subscription, a US$50 administrative fee will be charged in addition to the regular subscription amount. Reinstatement is subject to approval and availability.
You are responsible for keeping your billing and contact information up to date.
4. Refunds & Cancellations
Refunds are governed by our Refund Policy and in compliance with Australian Consumer Law and applicable international consumer protections.
Digital products (courses, downloads, memberships) are non-refundable once accessed or downloaded, unless otherwise stated. Refunds for physical goods (if any) may be requested according to the Return Policy available on our website.
Money-back Guarantee: If you do not feel you've received the service as described within 30 days of becoming a member, you may contact us for a refund review. This applies only if you have not accessed significant portions of the program or content.
5. Bookings and Class Packs
Bookings must be cancelled or rescheduled at least 8 hours in advance. Late cancellations or no-shows will be charged the full class rate.
5 and 10-class packs are valid for 21 days from purchase. All bookings and memberships must be in the attending student’s name and be accompanied by a signed waiver before participation.
6. Waiver and Acknowledgment of Risk
By participating in any Flow States Collective live or pre-recorded session, you acknowledge and accept the inherent risks of physical activity. All participants must sign our Waiver and Release of Liability before their first class.
7. Privacy and Data Use
Your use of the Service is also governed by our Privacy Policy. We are committed to compliance with applicable privacy laws, including:
GDPR (EU/UK) – We act as the Data Controller and process personal data lawfully, fairly, and transparently.
CCPA/CPRA (California) – You may request to access, correct, or delete your personal data by contacting us at
8. Intellectual Property
All content provided through the Service is the intellectual property of Flow States Collective unless otherwise stated. You may not copy, distribute, modify, or exploit any part of the Service without express written permission.
Users retain ownership of comments or content they submit but grant us a non-exclusive, worldwide license to use, display, and distribute that content in connection with the Service.
9. Prohibited Uses
You agree not to use the Service for:
Unlawful or fraudulent purposes
Sharing harmful code or content
Violating intellectual property or privacy rights
Abusing, threatening, or harassing others
Circumventing security features
Violation of these terms may result in immediate suspension or termination of your access.
10. Limitation of Liability
To the fullest extent permitted by law, Flow States Collective disclaims all warranties and is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.
Our maximum liability to you shall not exceed the amount paid by you in the 3 months preceding the claim.
11. Indemnity
You agree to indemnify and hold harmless Flow States Collective and its affiliates, officers, contractors, and employees from any claims or demands (including legal fees) arising out of your breach of these Terms or misuse of the Service.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. The latest version will always be available on this page. Continued use of the Service constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved exclusively in the courts of New South Wales.
14. Entire Agreement
These Terms, along with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and us. Any ambiguities in interpretation shall not be construed against the drafting party.
15. Contact Information
Questions about these Terms?
Email us at: [email protected]